Home Security Monitoring

Our local Central Station monitoring facility is the perfect technical complement to a Boyd & Associates security system. Our experienced dispatchers monitor your alarm system 24-hours a day, seven days a week, and are ready to respond to any emergency.  Within seconds, our alarm response agents, local law enforcement and/or the fire department will be dispatched to your premises. For those who are serious about safeguarding their homes or commercial facilities with the most effective security measures, Boyd & Associates' monitoring service is a must.

State-of-the-Art Monitoring Facility

Our 24-hour Central Station monitoring facility, located at our Corporate Headquarters in North Hollywood, is one of the most advanced in the Nation. Built to stringent specifications, very few monitoring stations in the U.S. meet the same unprecedented standards that are found at our facility. Some of our Central Station's impressive features include:

  • Our 900 pair telephone cable runs underground directly to our Central Station to prevent tampering.
  • Our triple-redundant computer system assures uninterrupted monitoring of our customers’ alarm systems.
  • Our facility is equipped with state-of-the-art computer systems and video monitoring equipment.
  • Our 600 Amp diesel back-up generator will supply power for all operations in the event of a power outage.
  • Our customer service oriented dispatchers are on duty 24-hour a day, seven days a week and work hard to assure the safety and security of our customers. 

Benefits of Our Monitoring Service

There are a myriad of benefits associated with choosing our advanced monitoring service. Here are just a few of them:

24/7 Protection:  Our team of Central Station dispatchers vigilantly monitors your alarm system every minute of every day and are ready to respond the moment an alarm signal is received.

Alarm Verification:The primary function of our Central Station is to monitor and verify alarm activation signals and dispatch the appropriate emergency responders.  Burglar alarm activations are verified in one of three ways, dependent upon the level of service and emergency call-out procedures designated by the customer:

 
  1. A call is placed to the premises to speak with the homeowner or person in charge to determine whether the activation was inadvertent or if an actual event has taken place. 
  2. An alarm response agent is dispatched to the premises to determine whether or not an actual event has occurred and radio the information back to our dispatchers.  If a crime has been perpetrated, law enforcement is immediately dispatched to the premises. 
  3. Through Interactive Video Monitoring (IVM), used primarily in commercial applications, our dispatchers can access the CCTV cameras at the premises to verify the alarm activation.  If a crime is being perpetrated, they will promptly dispatch local law enforcement. IVM also provides a level of proof of the event for use by law enforcement. For more information on IVM, click here

Alarm verification provides a level of proof for law enforcement in the event of an actual emergency and ensures prompt response from law enforcement in time of need.  It also eliminates false alarm fees imposed when law enforcement responds to false alarms.  

Alarm Response Service:  Our uniformed alarm response agents can be promptly dispatched to your home or facility to verify the status of a burglar alarm activation signal.  In the event of an actual emergency, the response agent will immediately notify Central Station to dispatch law enforcement.

Decreased Response Time:  Due to the high number of false alarms, local law enforcement places burglar alarm activation signals at the bottom of their response list, and can take hours to respond. Our Central Station can verify your alarm activation signal and promptly dispatch local law enforcement in the event of an actual emergency, resulting in decreased response time and ensuring that help is on scene as quickly as possible. 

Eliminates False Alarm Fees:  One primary problem facing our industry today is false alarms.  Most burglar alarm activations are verified by calling the premises to speak with the homeowner or person in charge.  If the dispatcher is unable to verify that the alarm is false, they adhere to emergency call-out procedures and dispatch law enforcement.  In 95 percent of the cases, when the police arrive they determine that it is a false alarm, and false alarm fees (typically $85 or more) are imposed.  Utilizing Alarm Verification through Alarm Response Service or IVM helps to eliminate false alarm fees.

Highly-Trained Central Station Dispatchers:  While other security companies rely on third-party monitoring services, Boyd & Associates staffs our own local Central Station monitoring facility with highly-trained and efficient dispatchers, thereby ensuring prompt response when needed.  These professionals are licensed by the California Department of Consumer Affairs, Bureau of Security and Investigative Services, which requires a criminal background investigation.  They have also passed our stringent pre-hire background and drug-screening, and signed a Confidentiality Agreement.

Activity Reports:  Our Central Station can provide daily, weekly or monthly reports of activity on your alarm system such as openings and closings, etc., so you know who has accessed your premises and when. These reports can be emailed to you upon request.